Trusted by enterprises that
demand resolution at scale
Everything you need to
resolve at depth
From auto-assignment to real-time analytics — ResolveX surfaces what matters before it surfaces.
Auto-Assignment Engine
New complaints are instantly routed to the most available agent using our least-load algorithm. No queue, no delay.
SLA Tracking & Breach Detection
Real-time SLA monitoring with configurable deadlines, breach detection, and automated escalation workflows.
Role-Based Access Control
Five granular roles from Customer to Admin with explicit permission scopes. Enforce least-privilege out of the box.
Real-Time Dashboards
Staff productivity, team workload, product analytics, and executive KPIs — all updated in real time with date-range filtering.
Complaint Lifecycle Engine
Eight-state status machine with strict transition validation, immutable audit trails, and full timeline reconstruction.
Webhook Integrations
Subscribe to complaint.created, assigned, status_changed, and sla_breached events. HMAC-signed payloads for security.
How it works
From submission to resolution — ResolveX handles every step automatically.
Submit Complaint
Customers submit complaints through the portal or API. Each complaint is categorized by product, priority, and severity.
Auto-Assignment
Our least-load algorithm instantly routes the complaint to the most available agent with the right skill set.
Track & Collaborate
Agents update status, add comments, upload attachments, and escalate when needed. SLA timers run in real time.
Resolve & Analyze
Complaints reach resolution, customers are notified, and all metrics are captured for dashboards and reporting.
Manage your product catalog
Create, update, and organize your products with ease. Each product carries its own SLA rules, team mappings, and complaint categories.
Ready to get started?
Create your first product and configure SLA rules, team assignments, and complaint categories.
Enter the deep.
Start resolving.
Join enterprises that trust ResolveX to manage millions in complaint value every day.